Shipping

Items shown are either in stock or on order. As most merchandise is imported, we cannot always predict accurately when an out of stock item might be received or for that matter might be discontinued. We will however, inform you by Email as to the status of any item which cannot be shipped within 2-3 working days. Upon receiving your order, we will confirm the status by Email.

Shipping Cost

We do not bill until the merchandise is prepared for shipping.

Please ask about shipping costs to Alaska, Hawaii, and elsewhere.

Shipping charges shown below represent shipments within the Lower 48 United States. Shipping charges outside this area will be quoted upon request.

Shipping Charges:
up to $19.99………………………………$6.00
$20.00 – $39.99……………………………$8.00
$40.00 – $59.99……………………………$10.00
$60.00 – $79.99……………………………$12.00
$80.00 – $99.99……………………………$14.00
$100.00 and up…………………………….$16.00

(Ohio shipments add 7% Sales Tax)

All orders are carefully packed and shipped via insured UPS, USPS Priority Mail, USPS First Class, and USPS Parcel Post. Please open and inspect all packages when you receive them. We may be unable to fix problems not discovered in a timely fashion.

Missing or Wrong Items

Please check your invoice to make sure the item hasn’t been backordered, then email us at sales@saybrookgifts.com. If you are unsatisfied with an item, please email us at the same address. No returns are accepted without prior authorization.

Shipping Damage

If your package arrives in anything but pristine condition, it is UPS or USPS damage. We inspect, package and ship with the utmost care, doing everything in our power to ensure the safety of your purchase in transit. Unfortunately, due both to the fragile nature of some of these items and the rigors of current shipping practices, some items do not arrive unscathed. Even if the box shows no apparent damage, please open and inspect your purchase immediately up on receiving it. Damage in transit does not always affect the shipping packaging. Shakes, drops, and other inept or abusive handling can harm your gift without leaving visible signs on the outside of the box. Please double check and let us know if any damage is found and save the shipping box and packaging.

While we would like to handle everything for you, the shippers require that you, the receiver, handle any damage reports.

If the package shipped UPS – Please call UPS Customer Service at 1-800-PICK-UPS (1-800-742-5877) to report any damage to UPS shipments. Then please call us at (888) 321-9500 or email us at sales@saybrookgifts.com. UPS will normally send someone to inspect the package and we cannot refund or replace damaged merchandise without this inspection. We apologise for any inconvenience this may cause, but as UPS self insures we are required to play by their rules.

Priority Mail – Please call us at (888) 321-9500 or email us at sales@saybrookgifts.com.

In both cases you may be asked to hold on to the original shipping container as they process the claim.